Policies & Procedures Appointments:All grooming is done by appointment onlyMost pets are completed in a 2-hour time periodSince appointments are done on a one-to-one basis, please arrive for drop off on time24-hour notice for all cancellations ($15 min / $30 max)Rescheduling:For everyone’s safety, we may have to reschedule if your pet has or recently has had any of the following:DiarrheaCoughSevere Skin IssuesVomitingVaccines:Your pet vaccines must be up-to-date including the following:Dogs:RabiesDistemperKennel Cough (recommended)Cats:RabiesDistemperMust be felv FIV negativePickup Service:Currently, pickup services only provide for elderly/disabled clients who cannot driveWe are researching future opportunities with pickup and drop off servicesCollars & Leashes:All pets must be on a leash and have a safe & proper fitting collarCats must be in a carrierPayment:Cash or check, Visa, MC, Discover, AMEX$25 for any returned checksPayment in full is expected at times of service unless otherwise arranged ahead of time